Legal
Refund Policy
Clear rules for cancellations and refunds across one-time projects, monthly retainers and minimum-term tiers.
1. What this policy covers
Our services are professional services sold to businesses under a written Proposal and invoice. This policy explains when payments are refundable. It applies to all services listed on this website, including one-time projects (such as audits, research reports and the Launchpad package) and monthly retainers (services and growth packages).
2. One-time projects
- Before work begins. Cancel in writing before the discovery or kickoff stage starts and any payment is refunded in full.
- After work begins. Cancel mid-project and you pay for the stages completed or in progress at the time of cancellation, valued per the stage breakdown in the Proposal; the remainder of what you have paid is refunded.
- After delivery. Completed and delivered work is non-refundable. If a deliverable does not match the scope in the Proposal, section 5 applies instead.
3. Monthly retainers
- Stopping. Retainers end with 30 days written notice, per the Terms of Service. Notice can be given at any time.
- The current month. Once a billing month has started and work has begun, that month's fee is earned and non-refundable.
- Prepaid future months. Any months paid in advance beyond the notice period are refunded in full.
- Pauses. A retainer may be paused with 30 days notice for up to two months in any 12-month period; no fees are charged during a pause.
4. Minimum-term tiers
A small number of tiers carry a labeled minimum term (for example, tiers marked "3-month minimum") because the work cannot show results in less. If you cancel such a tier before the minimum has run, fees for the remainder of the minimum term remain payable, unless the cancellation results from our material failure to deliver, in which case section 5 applies and nothing further is payable.
5. If we fall short
If we fail to deliver an item on the agreed scope and calendar and do not cure the failure within 14 days of your written notice, you may choose between: (a) a make-good delivery of the missing item; (b) a credit for the item's value against future invoices; or (c) a refund of the fee attributable to the missing item. This is in addition to your termination rights in the Terms of Service.
6. What is never refundable by us
- Third-party spend. Advertising budgets, platform subscriptions and other third-party fees are paid by you directly to those providers under their terms; refunds of those amounts are governed by the provider, not by us.
- Completed and accepted deliverables, as set out in section 2.
- Bank and currency-conversion charges incurred in sending or refunding payments, which follow the payer.
7. How to request a refund
Email info@blueskysolutionslimited.com with your company name, invoice number and the reason for the request. We acknowledge refund requests within 5 business days. Approved refunds are paid to the original payment method within 14 days of approval, in USD.
8. Statutory rights
This policy does not limit any rights you hold under mandatory applicable law. Where a mandatory law grants you a stronger refund right than this policy, the law prevails.
9. Contact
Questions about this policy: info@blueskysolutionslimited.com, or by post to Bluesky Solutions Limited, Unit E01, 10/F, Wong King Industrial Building, 2-4 Tai Yau Street, Kowloon, Hong Kong.